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Frequently Asked Questions



            How do I get an estimate?

            Where can I find you?

            How long do repairs take?

            Can I send my equipment in for repair?

            Do you repair cameras and lenses?

            How can I pay for my repair or purchase?



How do I get an estimate?
If you want an estimate for the repair or service of your telescope, lens, binoculars or other equipment, please bring it into our shop where we can usually give an estimate while you wait, free of charge.
If you can’t get in to see us, send us an email with your query or phone our help desk on - 0151 236 1391.  We will try to give you an idea of cost over the phone or just send it in to us for inspection and free estimate.

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Where can I find you?
We are situated at 29 Cheapside, Liverpool city centre; which runs from Dale Street to Tithebarn Street.  If you stand with your back to the Municipal buildings on Dale Street, Cheapside is opposite.  From Tithebarn Street, Victoria Hall is at the bottom end of Cheapside.  If you are driving in, you will have to use Tithebarn Street to enter Cheapside (one way system).  

See map here  Location & map  which shows the position of our shop or use the  MultiMap service  to find us.

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How long do repairs take?
It depends on the type of equipment - the fault - whether it needs spare parts and the time of year.  Some repairs are completed within a week, most within 2 weeks.  You can phone us to check on the status of your equipment at any time you wish.
Older equipment may take longer due to repairs being quite time consuming.

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Can I send my equipment in for repair?
Yes, we do a lot of repairs by post.  We use a courier or 'Royal Mail' for next day delivery (UK mainland) for returning most repairs or purchases unless it is a small item.  For overseas items we use 'Royal Mail' with insurance.
If you post in your equipment for repair we recommend 'Special Delivery' or 'Signed  For' services at the Post Office, put the repair in a good box with about 2" of packing around it, you can use bubble wrap, shredded paper, newspaper etc.  Enclose a letter with a brief outline of the fault and your contact details with a daytime landline telephone number.

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Do you repair cameras and lenses?
We repair all makes and models of cameras (film and digital), lenses, camcorders – Video 8, Hi 8, VHS-C, and digital including Mini DV, HD and DVD, flash equipment - Bowen’s, Courtenay, Elinchrom, Prolinca and Metz etc. projectors and all other photographic equipment. Sensor cleaning service for digital SLR cameras, express service (24hrs) available please ask.

Just give us a phone call, email your query or visit our photographic website at   www.newtonellis.co.uk   for more details.

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How can I pay for my repair or purchase?
You can pay us by a Debit card, VISA, Mastercard, Delta, Cheque, Cash, BACS, PayPal, or P/O’s.





If you have any other questions or would like the price and availability on any item
please send an  email  or phone us on 0151 236 1391.


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Newton Ellis & Co.  Est.1948  (UK Optical Solutions)
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