Frequently
Asked Questions
How
do I get an estimate?
Where
can I find you?
How
long do repairs take?
Can
I send my equipment in
for repair?
Do
you repair cameras and
lenses?
How
can I pay for my
repair or purchase?
How
do I get an estimate?
If
you want an estimate for the repair or service of your telescope, lens,
binoculars or other equipment, please bring it into our shop where we
can usually give an estimate while you wait, free of charge.
If you can’t
get in to see us,
send us an email with your query or phone our help desk on - 0151 236
1391. We will try to give you an idea of cost over the phone
or
just send it in to us for inspection and free estimate.
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Where
can I find you?
We
are situated at 29
Cheapside, Liverpool city centre; which runs from Dale Street to
Tithebarn Street. If you stand with your back to the
Municipal buildings on Dale Street, Cheapside is opposite.
From Tithebarn Street, Victoria Hall is at the bottom end of
Cheapside. If you are driving in, you will have to use
Tithebarn Street to enter Cheapside (one way system).
See map
here Location
& map which shows the position
of our shop or use the MultiMap
service to find us.
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How
long do repairs take?
It
depends on the type
of equipment - the fault - whether it needs spare parts and the time of
year. Some repairs are completed within a week, most within 2
weeks. You can phone us to check on the status of your
equipment at any time you wish.
Older equipment may take
longer due to repairs being quite time consuming.
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Can
I send my equipment
in for repair?
Yes,
we do a lot of repairs by
post. We use a courier or 'Royal Mail' for next day delivery
(UK mainland) for returning most
repairs or purchases unless it is a small item. For overseas
items we use 'Royal Mail' with insurance.
If you post in your equipment for repair we recommend 'Special
Delivery' or 'Signed For' services at the Post Office, put
the
repair in a good box with about 2" of packing around it, you can use
bubble wrap, shredded paper, newspaper etc. Enclose a letter
with
a brief outline of the fault and your contact details with a daytime
landline telephone number.
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Do
you repair cameras
and lenses?
We
repair all makes and
models of cameras (film and digital), lenses,
camcorders – Video 8, Hi 8, VHS-C, and
digital including Mini DV, HD and DVD, flash equipment -
Bowen’s, Courtenay, Elinchrom, Prolinca and Metz etc.
projectors and all other photographic equipment. Sensor cleaning
service for digital SLR cameras, express service (24hrs) available
please ask.
Just give
us a phone
call, email your query or visit our photographic
website at www.newtonellis.co.uk
for more
details.
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How
can I pay for my
repair or purchase?
You
can pay us by a Debit card, VISA, Mastercard, Delta, Cheque, Cash, BACS, PayPal, or
P/O’s.
If
you have any other questions or would like the price and
availability on any item
please
send an email
or phone us on 0151 236 1391.
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Newton
Ellis & Co. Est.1948 (UK Optical Solutions)